Returns

General rules

We want you to be fully satisfied with every item that you purchase online from Lola&Lykke. If you are not satisfied with an item that you have purchased, you may return the item within 14 days for a full refund of the purchase price, minus possible shipping, handling or other charges. You have the right to return your order within 14 calendar days after receiving the order. This return period constitutes fourteen days starting from the day on you have received your package.

All return items must be unworn, unwashed, undamaged and in their original packaging. You must pack the items for return shipment with care so that they will not be damaged. Please note that we will not be able to give refunds for items that have either been worn, damaged or packed negligently.  

 

How to return your shipment

Please follow these instructions:

  1. Fill in the return form and place it together with the returnable item(s) in the original packaging (box or bag) or other similar packaging.
  2. Choose the delivery service you prefer (for example, bring your parcel to your nearest post office) and send the package back to us. Please note that the return process is under your responsibility (insurance, fees, tracking code). The return time depends on the delivery service you have chosen.
  3. Remember to collect a return shipment receipt from your local service provider, when handing over the return shipment. Retain your proof of return until you receive your refund.

In case you have any difficulties in making your return, please contact our Customer Support: info@lolalykke.com, and we will be happy to assist you with your return.

 

Our return addresses

Please send returns from Finland to:

Lola&Lykke Oy
c/o Nettivarasto
Tiilenpolttajankuja 6
01720 Vantaa
FINLAND

 

Please send returns from all other countries to: 

Lola&Lykke Oy
c/o GoGoSend Ou 
OGOship / Nettivarasto
Liivalao 11
11216 Tallinn
ESTONIA

 

Money refund

We will use the same payment method for returning the funds to you as used in the original transaction. The refund will be transferred from Lola&Lykke to you through Maksuturva Group secure payments or the Paypal portal.

You will get two email confirmations: the first one once your return is received in our warehouse and the second one when your refund has been processed.
We will issue your refund within approximately 2 business days after receiving the returned item. It may take several days for refunds to appear on your account, typically up to 7 business days. Your return will be refunded within 14 days, according to your payment method.

 

Exchange

Unfortunately, we don’t offer exchanges. If you wish to order another model or size, please return the purchased item and reorder the new item online. We will refund your money for the returned item as soon as we receive the parcel, according to our refund policy.

 

Claims

You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. In the case you have received a wrong, damaged or faulty item, please attach clear pictures of the item and its packaging with your email. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

Please note: If your order has been damaged upon delivery, please email our Customer Support: info@lolalykke.com

Lola&Lykke reserves the right to change this Return Policy at any time.