Effective Date: 01/08/2018
Your privacy is important to us. To better protect your privacy, we are providing this notice explaining our online information practices and what choices you have about the way your information is collected and used.
The information we collect
How we use your information
How we protect your information
If and when we share your information, and why
How you can exercise your privacy rights
Where your data is stored
Other useful information
If you have any questions or concerns, you may contact us.
We collect information from you when you register on our Site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When visiting our website, we may automatically collect certain information about your device and usage of our products and services. This is common data collection information and helps us provide a better experience for you. This information includes certain information about your device, your web browser and your IP address. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as ‘Device Information’.
We may collect some of your information using automatic data collection technologies as you navigate through and interact with the Services. This may include certain information about your equipment, browsing actions and patterns, including, IP address, login information, browser type and version, time zone setting, location, operating system and platform, products viewed, searched for or purchased, page response times, download errors, length of visit to certain pages, page interaction (scrolling, clicks, mouse-overs) and methods used to browse away from the page.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)To fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)To administer a contest, promotion, survey or other site featureTo send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)To help us screen for potential risk and fraud
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Do we share any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, facilitating transactions with us for you or otherwise servicing you.
We only share your information with trusted third parties that agree to keep it confidential and comply with privacy obligations. Examples of such third parties are payment gateways and warehouse programs used in the shipping of orders. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. In certain situations, we may also be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Your options and privacy rights under GDPR
Opting out. If you have consented to receive information from us, you can always opt out or unsubscribe. If you no longer wish to be contacted for marketing purposes, please click here. Accessing your information. You have the right to request a copy of the information we hold about you. If you would like to request a copy of some or all of your information, please contact us at firstname.lastname@example.org we will assist you with your request.Correct, update or request deletion. You may contact us directly to manage your account information or correct, update or request deletion of any of your personal information.Cookies: If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service. For more information about cookies and how to remove them from your browser you can visit aboutcookies.org or www.allaboutcookies.org.Issue a complaint. You have the right to complain to a data protection authority about the collection and use of your personal information. For more information, please contact your local data protection authority. Information regarding data protection authorities in the EEA is available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
Where is my personal data stored?
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including to Canada and the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, business partners or Affiliates. Such parties may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Legal Basis for Collecting Personal Information (EEA Persons Only)
If you are from the European Economic Area, our legal basis for collecting and using your information will depend upon the information we collect and why. We typically collect and use your information where it is in our legitimate interest and that interest is not overridden by your privacy rights and data protection interests. Our legitimate interests may include giving you a better experience on our website, providing you with a service or product, marketing our products and services, and maintaining and enhancing our technology for your use.
Keep track of the items stored in your shopping basket and take you through the checkout process;Recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log on each time);Obtain information about your preferences, online movements and use of the internet;Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interestsTarget our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests, andMake your online experience more efficient and enjoyable
We work with third-party suppliers with whom we sometimes share your information so that we can personalise marketing messages to existing and new customers. These third-parties may also set cookies on our Website, for example Google, Facebook, Instagram and any other third- party suppliers. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website for the relevant third party.
By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.
Changing your Cookie Preferences and blocking Cookies
To enable or view cookies settings on a PC, select the 'help' tab at the top of your browser, and then select the 'about' option.v To enable or view on a Mac, the apple menu needs to be opened whilst the browser window is open; then select the 'about' option.
Most web browsers have options that allow you to choose what cookies can be placed on your device and to delete or disable cookies but setting a browser to reject or block cookies may affect and limit your experience when using our site or may prevent you from using our site completely.