Privacy Policy

Effective Date: 01/08/2018

Your privacy is important to us. To better protect your privacy, we are providing this notice explaining our online information practices and what choices you have about the way your information is collected and used.

This Privacy Policy applies to Lola&Lykke website located at www.lolalykke.com and any mobile applications ("App") owned or operated by Lola&Lykke Oy.

Please read the following carefully to understand how we collect, use and store your personal data. The Privacy Policy, as well as the Cookie Policy is incorporated into and made a part of our Terms and Conditions of Supply. By accessing or using our Services, you agree that you have read, understand, and are bound by the terms and conditions set forth herein.

For the purpose of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is LOLA&LYKKE OY of Wonderland, Konepajankuja 1, 00510 Helsinki. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Our privacy policy explains:

• The information we collect

• How we use your information

• How we protect your information

• If and when we share your information, and why

• How you can exercise your privacy rights

• Where your data is stored

• Other useful information

If you have any questions or concerns, you may contact us.

Order Information

We collect information from you when you register on our Site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

Device Information

When visiting our website, we may automatically collect certain information about your device and usage of our products and services. This is common data collection information and helps us provide a better experience for you. This information includes certain information about your device, your web browser and your IP address. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as ‘Device Information’.

We may collect some of your information using automatic data collection technologies as you navigate through and interact with the Services. This may include certain information about your equipment, browsing actions and patterns, including, IP address, login information, browser type and version, time zone setting, location, operating system and platform, products viewed, searched for or purchased, page response times, download errors, length of visit to certain pages, page interaction (scrolling, clicks, mouse-overs) and methods used to browse away from the page.

We use cookies to collect some of this information. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)To fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)To administer a contest, promotion, survey or other site featureTo send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)To help us screen for potential risk and fraud

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Do we share any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, facilitating transactions with us for you or otherwise servicing you.

We only share your information with trusted third parties that agree to keep it confidential and comply with privacy obligations. Examples of such third parties are payment gateways and warehouse programs used in the shipping of orders. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. In certain situations, we may also be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Your options and privacy rights under GDPR

Opting out: If you have consented to receive information from us, you can always opt out or unsubscribe. If you no longer wish to be contacted for marketing purposes, please click here.

Accessing your information: You have the right to request a copy of the information we hold about you. If you would like to request a copy of some or all of your information, please contact us at info@lolalykke.comand we will assist you with your request.

Correct, update or request deletion: You may contact us directly to manage your account information or correct, update or request deletion of any of your personal information.

Cookies: If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service. For more information about cookies and how to remove them from your browser you can visit aboutcookies.org or www.allaboutcookies.org.

Issue a complaint: You have the right to complain to a data protection authority about the collection and use of your personal information. For more information, please contact your local data protection authority. Information regarding data protection authorities in the EEA is available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

Where is my personal data stored?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including to Canada and the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, business partners or Affiliates. Such parties may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to out Privacy Policy

This Privacy Policy was last updated in October 2018. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Legal Basis for Collecting Personal Information (EEA Persons Only)

If you are from the European Economic Area, our legal basis for collecting and using your information will depend upon the information we collect and why. We typically collect and use your information where it is in our legitimate interest and that interest is not overridden by your privacy rights and data protection interests. Our legitimate interests may include giving you a better experience on our website, providing you with a service or product, marketing our products and services, and maintaining and enhancing our technology for your use.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Lola&Lykke Oy, Konepajankuja 1, 00510 Helsinki, Finland or by emailing us at info@lolalykke.com.

Cookie Policy

To improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again. Cookies are stored for us to continually improve our website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.

We use cookies on this website to:

Keep track of the items stored in your shopping basket and take you through the checkout process;Recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log on each time);Obtain information about your preferences, online movements and use of the internet;Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interestsTarget our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests, andMake your online experience more efficient and enjoyable

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us. In most cases we will need your consent to use cookies on this website. The exception is where the cookie is essential for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process). There is a notice on our home page which describes how we use cookies, and which also provides a link to our Website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in our Website cookie policy and Website privacy policy.

Third-party Cookies

We work with third-party suppliers with whom we sometimes share your information so that we can personalise marketing messages to existing and new customers. These third-parties may also set cookies on our Website, for example Google, Facebook, Instagram and any other third- party suppliers. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website for the relevant third party.

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.

Changing your Cookie Preferences and blocking Cookies

To enable or view cookies settings on a PC, select the 'help' tab at the top of your browser, and then select the 'about' option.v To enable or view on a Mac, the apple menu needs to be opened whilst the browser window is open; then select the 'about' option.

Most web browsers have options that allow you to choose what cookies can be placed on your device and to delete or disable cookies but setting a browser to reject or block cookies may affect and limit your experience when using our site or may prevent you from using our site completely.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our Website.